1) INTRODUCTION
The portal, www.saanviavs.com (“Website”) and the mobile application ‘Saanvi – Deck Up Your Home’ (“App”) (collectively “Platforms”) is managed and operated by Saanvi Enterprises, a Sole Proprietor firm, incorporated under the Companies Act, 2013 with its registered office located at M/8, Basanti Colony, Rourkela, Odisha – 769012. Saanvi Enterprises is inter alia engaged in the business of wholesale and retail trade in home improvement sector and sale of their allied and auxiliary products (“Product” or “Products”), through brick and mortar stores and through its Platforms and providing other home design and decor solutions (collectively, the “Services”) to the users of the Platforms (“User” or “You” or “Your”).
2) PURPOSE OF THIS DELIVERY POLICY
2.1. This delivery policy (“Delivery Policy”), together with the ‘Terms of Use’, describes Saanvi Enterprises’ policies and procedures towards delivery of Products purchased on the Platforms. Saanvi Enterprises makes all commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely fashion.
2.2. Users are required to peruse and understand the terms of this Delivery Policy. If You do not agree to the terms contained in this Delivery Policy, You are advised not to accept the Terms of Use and the Delivery Policy and may forthwith leave and stop using the Platforms. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, You agree to be bound by the terms contained herein.
2.3. In case of any conflict and/or discrepancies in the terms as may be stated in the Delivery Policy and in the Terms of Use, the provision of the Delivery Policy shall prevail to the extent of such conflict and/or discrepancies.
3) TERMS OF DELIVERY
3.1. Saanvi Enterprises partners with third party logistic service providers (“Logistic Partners”) in order to effectuate delivery of Products to the Users. Details of the shipments will be provided to the User upon the purchased Products being handed over to the Logistic Partner by Saanvi Enterprises. The User will also be provided with an approximate estimated date of delivery of the purchased Product on the order confirmation page. Saanvi Enterprises may also effectuate delivery of the Products to Users on its own without engaging Logistic Partners.
3.2. While Saanvi Enterprises aims to provide its services through the Platforms and ensure the delivery of its Products all across India, currently, Saanvi Enterprises has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the Platforms, Users are required to enter their pin-code details to verify if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within Saanvi Enterprises’ recognised delivery network, Saanvi Enterprises will not be able to process the order further.
3.3. Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Saanvi Enterprises shall not be held liable at any point in time for any failure or delay in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information. Saanvi Enterprises shall not be able to change the delivery address of the order once it has been placed and taken for execution.
3.4. While Saanvi Enterprises shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
logistical issues beyond Saanvi Enterprises’ control;
unsuitable weather conditions;
political disruptions, strikes, employee-lockouts, etc.;
acts of god such as floods, earthquakes, etc.; and
government / local body imposed lockdowns;
outbreak of a pandemic / epidemic; and
other unforeseen circumstances.
In such events of delay, Saanvi Enterprises may, but shall not be obligated to, make reasonable attempts at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. Saanvi Enterprises disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, Saanvi Enterprises shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products. Should the user unavailable to receive the products purchased, Saanvi Enterprises reserves the right to cancel the order pertaining to the purchase products at its sole discretion
3.5. Saanvi Enterprises, as an internal process, undertakes multiple diligence to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for Saanvi Enterprises to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by Saanvi Enterprises’ delivery executives or by the employees of the Logistic Partners is beyond Saanvi Enterprises’ control and any issue arising between a User and Saanvi Enterprises’ delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.
3.6. Upon the successful placing of an order on the Platforms and after Saanvi Enterprises has successfully handed over the purchased Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated time of its delivery. Saanvi Enterprises shall make reasonable attempts in ensuring that the tracking status of the purchased Products is updated in a timely manner. However, Saanvi Enterprises does not guarantee the accuracy of the tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of time-lags in updating the information and other technicalities beyond Saanvi Enterprises’ control.
3.7. Saanvi Enterprises reserves the right to charge shipping charges on Products sold on its platform, the payment for which is made by way of pay on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to and accepted by Saanvi Enterprises after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.
3.8. Return and exchange of purchased Products shall be carried out by Saanvi Enterprises’ reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy. The returns and refunds can only be processed after the order delivery has been completed and the amount paid to the delivery agent.
4) GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by You to the grievance officer of Saanvi Enterprises who can be contacted at:
Name: Saanvi Enterprises
Address: M/8, Basanti Colony, Rourkela, Odisha – 769012
E-mail ID: [email protected]
Phone number: +91 78550 74204